Field Staff Representative

All 360DG Destinations

About This Job

We are 360 Destination Group, a premier Destination Management Company (DMC), thoughtfully designed for today’s marketplace, uniting depth of both local and national resources with a creative agency approach. Not only do we personally handle all logistics and organization, but we also seamlessly blend that with carefully thought-out event concepts that engage our clients and employees. Core services could include:  Transportation, Professional Staffing, Entertainment, Décor & Theme Concepts, Off-Property Venues, Event Design & Development, Dine-Arounds, Activities, Teambuilding, Registration & Hospitality, VIP Services and Professional & Motivational Speakers.

GENERAL DUTIES AND RESPONSIBILITIES:

• Facilitation and execution of event set-up and strike
• Vendor, venue, decor and entertainment relations
• Food and beverage/restaurant supervision
• Ground transportation management
• Maintain roster checklists, and possible parcel movement
• Registration, meet & greets, directional assistance and crowd management for large groups

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Be friendly, professional, attentive and have a positive attitude. Show your hospitality heart!
• Know all details of the Field Representative Agreement (reimbursables, code of conduct, scheduling, communications).
• Attend required annual in person and online training classes, complete by due date.
• Be thoroughly familiar with the details of your assigned shift and follow direction given by your Operations Manager.
• Have reliable transportation to be able to travel throughout your resident city, expect to cover the first 25 miles on your own, the balance can be submitted for reimbursement
• Be punctual and arrive prepared for your shift when scheduled:
  • Print Schedule of Services, group sign and/or the program manifest.
  • Bring clear clip board, counter/clicker, fully-charged smart phone, phone charger, water, snacks, and meals.
  • Arrive in uniform. If a uniform has not yet been provided, wear an all black short sleeve shirt and black pants.
• Keep records of guest counts, driver details, and any pertinent event information. Communicate any updates, changes, or challenges to your Operations Manager.
• Perform duties as per the Schedule of Services which will be emailed prior to the event.
• Assist and support your fellow Field Staff.
• When interacting with clients, hotel partners and vendors – be attentive, patient, and professional.
• Be proactive in anticipating clients’ needs and in taking steps to ensure an exceptional program and experience.
• Be reactive to issues that may arise during the program.
• Maintain a good, general-working knowledge of local destinations in your city/event location, including fun facts and historical events.
• Validate shift hours in Paylocity and submit expenses per the payroll calendar.

JOB SCOPE

This job has recurring work situations involving moderate degrees of discretion. The need for accuracy and effective utilization of accepted policies and procedures is high. Errors in judgment and execution will waste time and resources, adversely impacting performance. Employees operate independently but work is verified by supervision.

QUALITY OF WORK RESPONSIBILITIES:

• Each employee at 360DG is expected to carry out all Quality of Work Responsibilities: to work as a productive team member, take initiative, act creatively, operate flexibly, and do everything with honesty, integrity, and with a focus on client satisfaction.
• Work well in a fast-paced team environment, be willing to help others, work overtime when required, and deliver quality service to our clients.
• Act in a self-starting way, make good independent decisions, and take steps to complete work within time parameters.
• Generate new and innovative ways to improve 360DG products and services.
• Recognize essential elements of a challenge and develop creative solutions.
• Respond quickly to changing circumstances, anticipate new developments where possible, and be receptive to new ideas and methods.
• Act in a forthright way.
• Give and accept feedback constructively.
• Recognize and consider the client’s expectations and needs, be willing to “do what it takes” to fulfill those expectations.
• Any other duties as assigned.

COMPETENCIES/SPECIFIC EXPERIENCE OR TRAINING PREFERRED:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

• Minimum of one year work experience in hospitality industry.

Knowledge, Skills and Abilities:

• Be familiar with your area hotels, tourist areas and attractions, airport.
• “Can Do” attitude with strong people and communication skills.
• Knowledgeable with technology (smart phones, tablets, computers, printers, etc.) and capable of responding quickly to a staffing app push notifications; inputting hours worked and submitting expense reports in the HR online Paylocity platform timecard by the needed due dates (instructions on how to do so will be provided).

JOB CONDITIONS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the Field Staff may:

• Be required to be ambulatory to move around freely between buildings, and between levels within buildings.
• Be required to occasionally lift and/or move up to 30 pounds.
• Be required to be on your feet and standing/moving for long periods of time.
• Be exposed in all weather elements and conditions including extreme heat, snow and other cold temperatures, rain, and more.
• Be occasionally exposed to fumes or airborne particles and toxic or caustic chemicals associated with office/transportation work.
• Be required to have close vision, distance vision, color vision, depth perception, and ability to adjust focus.
• Be exposed to noise levels in the work environment ranging from low to high.

APPLY BELOW:

Please email your resume to the appropriate area contact email.