Strategic Account Management Coordinator

360 Destination Group is an award-winning national destination and event management company with offices throughout California, Las Vegas, Florida, Texas, Arizona, Nashville, Chicago and New York. 360DG packs decades of know-how into amplifying the very best that each destination has to offer. As a company that values innovation, creativity, and excellence, we pride ourselves on utilizing a unique and customized approach to deliver unforgettable events that leave our clients speechless.

We now find ourselves seeking a hospitality-oriented individual with a passion for events and great attention to detail to be the Strategic Account Management Coordinator for our national sales team!

This is what WE offer YOU…

• A competitive salary based on experience.
• Quarterly incentive eligibility, which is based on the company’s performance.
• Health insurance coverage including medical, vision, and dental.
• Discretionary PTO off AND paid holidays.
• A retirement savings plan (401k).
• Short term disability insurance coverage.
• Life insurance coverage.
• Paid DCMP and/or CMP certification.

As the STRATEGIC ACCOUNT MANAGEMENT COORDINATOR, you will…

• Manage professional Outlook calendars, coordinate schedules, plan appointments and activities when necessary.
• Use tact, discretion, and good judgment in handling sensitive and confidential information.
• Position includes independent decision making and authority within established policies and procedural guidelines. This may include interpreting policies, analyzing and resolving procedural problems, making recommendations, coordinating projects and setting priorities.
• Ability to prioritize multiple tasks, meet deadlines and maintain high quality attention to detail.
• Be a detailed and forward-thinking communicator with a high level of professionalism when communicating in person, by email or by phone.
• Book travel, provide directions, provide documents as needed, and file all expenses for reimbursement.
• Compose and type correspondence, and emails.
• Assist with meeting preparation and follow up, including maintaining agendas, creating pre-meeting packets, taking notes if needed, distributing and checking on follow-up items.
• Organize existing documents as well as create organizational processes and new document templates as requested.
• Maintain comprehensive and accurate records within tracking documents, CRM and SharePoint.
• Assist with SAM customer events as well as strategic partner events. (Manage RSVPs, customer communications, tracking and invoicing sponsors)
• Project manage our involvement with industry events (IMEX, FICP, SITE, MPI).
• Expense report support.
• Customer Relationship Building (research and send out customer gifts for SAM customers, write notecards, track all correspondence, tracking on social channels)
• Work closely with Marketing and Directors of Strategic Accounts for internal and external marketing pieces.

You’ll stand out from the crowd if you…

• Work as a productive team member, take initiative, act creatively, operate flexibly, and do everything with honesty, integrity, and with a focus on client satisfaction.
• Work well in a fast-paced team environment, work overtime when required, and deliver quality service to our clients.
• Act in a self-starting way, make good independent decisions, and take steps to complete work within time parameters.
• Generate new and innovative ways to improve our company’s products and services.
• Recognize essential elements of a challenge and develop creative solutions.
• Are detail-oriented with vendor contracts, invoices, and agreement clauses.
• Respond quickly to changing circumstances and anticipate new developments where possible.
• Act in a forthright way.
• Give and accept feedback constructively.
• Recognize and consider the client’s expectations and needs and have a “do what it takes” mentality.

We are seeking someone with…

• Six or more years total work experience with a minimum of 3 years of hospitality experience.
• Advanced skills in Microsoft Word, Excel, and PowerPoint.
• Excellent verbal and written communications skills.
• Strong organizational skills.
• Knowledge of sales process is a plus, but not required.
• Experience using computers, phones, copiers, smart phones, tablets, and other standard office equipment.

Job Conditions:

The specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. The noise level in the work environment is usually low. The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is:

• Frequently required to perform administrative and professional work using writing tools and electronic media.
• Required to be ambulatory to move around freely between buildings and between levels within buildings.
• Occasionally lift and/or move up to 30 pounds.
• Occasionally exposed to fumes or airborne particles and toxic or caustic chemicals associated with office work.

Disclaimer:

This job has recurring work situations involving moderate degrees of discretion. The need for accuracy and effective utilization of accepted policies and procedures is high. Errors in judgment and execution will waste time and resources, adversely impacting unit performance. Employees operate independently but work is verified by supervision. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Acknowledgements:

360 Destination Group is an Equal Opportunity-Affirmative Action Employer / Disability / Veteran.